Frequently Asked Questions

Everything you need to know about finding your perfect fit and shopping at Brastop.

How do I know what size to order?

We recommend using our comprehensive online fitting guide which includes a step-by-step video and a size calculator to help you find your perfect fit across different brands.

What is your return policy for intimate apparel?

We offer a 90-day return period. Items must be returned in their original condition, unworn (except for trying on), and with all original tags and labels still attached.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary depending on your location and the shipping method selected at checkout.

How long will it take for my order to arrive?

Standard UK delivery typically takes 3-5 working days, while international shipping can take between 7-14 working days depending on the destination and customs processing.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna in supported regions.

Are your products genuine brand names?

Absolutely. We work directly with leading lingerie and swimwear brands to ensure all our products are 100% authentic and of the highest quality.